Privacy Policy

1. Who we are

Nimbi builds apps integrated with Nuvemshop to help stores sell more. By installing and using our apps, you agree to this policy.

2. Data we collect

Depending on the app and integration, we may process:

• Store data: store ID, domain, language, and OAuth access tokens
• App configuration data: badges, uploaded images, preferences, and rules you create
• Subscription/billing data: plan status and billing events from the platform
• Support data: name, email, phone/WhatsApp, and message content you send us
• Technical data: usage logs, errors, IP, and device/browser info for security and diagnostics

3. How we use data

We use information to:

• Provide and operate the apps (auth, sync, and storefront features)
• Process subscriptions and fulfill contractual obligations
• Provide customer support and continuously improve products
• Maintain security, prevent abuse, and meet legal requirements

4. Legal basis and purpose

We process data to perform the app usage contract, comply with legal obligations, and, where applicable, based on legitimate interests (security, service improvement) or your consent (when required).

5. Sharing

We do not sell your data. We may share information only with:

• Nuvemshop (for authentication, billing, and app functionality)
• Essential infrastructure providers (hosting, database, storage/CDN), under confidentiality obligations
• Authorities, when legally required

6. Storage and retention

Data is stored on cloud infrastructure with reasonable security practices. We retain information as needed to provide the service, meet legal obligations, or resolve disputes. After app uninstall, we may delete or anonymize data according to technical and legal timelines.

7. Security

We apply appropriate technical and organizational measures. No system is 100% secure; please protect your platform credentials.

8. Your rights

Under applicable law (including LGPD where relevant), you may request access, correction, deletion, portability, or information about processing. To exercise rights, use the channels on the Support page.

9. Cookies and similar technologies

Our marketing site may use essential cookies and, occasionally, analytics cookies for aggregated usage. You can control cookies in your browser settings.

10. Changes

We may update this policy periodically. The update date will appear at the top. Continued use of the apps after material changes constitutes acknowledgment of the new version.